General Conditions
By using this site, you agree to the following terms & conditions of use. If you do not agree to these terms & conditions you may not use this website. We reserve the right, at any time, to modify, alter, or update these conditions in the future, applicable to future transactions.
In these conditions:
'Supplier' means Midland Bathroom Distributors Ltd
'Website' means www.mbd-bathrooms.co.uk
'goods' means the goods (including any instalment of the goods or any parts for them) which the Supplier is to supply in accordance with these terms and conditions.
No variation to these terms and conditions shall be binding unless agreed in writing by the Supplier.
All orders for goods placed by you through the website shall be subject to these terms and conditions. All other terms and conditions express or implied by statute or otherwise, are excluded subject to applicable law.
You shall be responsible for ensuring the accuracy of the details provided on the order form and the Supplier will not be obliged to accept an order unless all details requested on the order form have been entered correctly.
No order submitted by you shall be deemed to be accepted by the Supplier unless and until the Supplier confirms acceptance of your order by e-mail or telephone.
All goods must be paid for before delivery can be made.
These terms and conditions shall not affect your statutory rights.
Description, Price and Availability of the Goods
The description and price including VAT of the goods you order will be as shown on the website at the time you place your order.
All goods ordered are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible, and if the alternate delivery times are not acceptable, the supplier will refund or re-credit you within twenty four hours for any sum that has been paid by you or debited from your credit card for the goods.
The website contains a large number of products and it is always possible that some of the Products listed on the site may be incorrectly priced. Every effort is made to ensure that prices shown on the website are accurate at the time you place your order. If any error is found, prior to delivery, or the price of the goods increases due to any factor beyond the Supplier’s control, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If you choose to cancel the goods all monies paid for the cancelled goods will be refunded within twenty four hours.
All specifications given to the Customer are approximate and intended as a guide only. The Company does not accept responsibility for any preparation work based on any such specifications, and any actions taken by the user of this website remain the responsibility of the individual.
You will be solely responsible for ensuring the accuracy and suitability of all of the items of any order including any applicable specification.
Delivery and Inspection and Installation of Goods
The goods you order will be delivered to the same address as the registered credit card holder. Be aware that the delivery drivers are not insured to take their vehicles on roads other than public highways. If your address is not on a public road, and the goods are on pallets, then the delivery driver will only take the goods to the limit of the public road. Smaller items can often be carried by the driver. If you refuse delivery because the driver will not delivery to your door, you will be charged for the delivery costs and any collection fees. If you are unsure, please check with us prior to placing an order.
To keep our prices as low as possible deliveries are made by a single driver, so for heavy items you are requested to have assistance available for the driver as they are not permitted to carry large and heavy items due to Health & Safety rules.
Any dates quoted for delivery of the goods are approximate only, and shall not form part of the contract. The Supplier shall not be liable for any delay in delivery of the goods however caused, and in particular the Supplier shall not be liable for any tradesman or other installation costs incurred by the Buyer if delivery of the goods is delayed. You should only arrange for tradesmen to install the goods once they have been received and checked and you are satisfied. If the Supplier is unable to deliver the goods by the date quoted for delivery you shall be entitled to cancel the order at any time before delivery takes place.
You agree to inspect the goods on delivery for damage and shortages, all discrepancies must be clearly marked on the drivers’ delivery paperwork.
You agree to inspect the goods on delivery for any damages and shortages. If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email us with the details. Do not refuse the whole delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you may be charged for the return and the redelivery of those items. Please be aware that the cost of large pallet deliveries will be considerably higher than the amount you were charged for delivery.
You must also notify us within 24 hours. We will not accept liability for shortages if they are reported outside of this period.
You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.
You agree to inspect all goods for suitability, and correct pattern, style and colour matching, before passing over to any third party for installation. Goods may only be returned if they are in as new condition with all packaging intact.
Your Right of Cancellation
For all goods we hold in stock you have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods. This does not apply to any goods that were ordered specially for you, that are not normally held in stock, i.e. whirlpools, and certain other items. All goods falling into this category will be made clear to and you will be given a further opportunity to confirm your order. If you decide not to proceed you will be given an immediate refund.
To exercise your right of cancellation, you must give written notice to the Supplier by hand, post, fax, or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone alone shall not be deemed sufficient.
Apart from faulty or incorrect goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost and in the original and unmarked packaging. The goods must be returned in the same condition as supplied and you must take reasonable care of the goods until they are returned. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or incorrect goods we shall, after receiving notification either collect the goods from you or ask you to return the goods yourself and refund you any reasonable postage costs. If the goods are not returned adequately packed, and in new condition we may charge you for the loss in value of goods.
Returns
If you decide to return goods, then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in collecting the goods. You must make sure the goods remain undamaged and unused, and in the original packaging, and you will be responsible for adequate packaging for transit.
Delivery charges will only be refunded in the case of faulty or incorrectly supplied goods.
All returns are to be made only via a returns form which is available for download from the website You agree that if you send a return to us without the correct returns form and returns number, you will pay a £10 administration fee to cover the extra work involved in processing your return.
All goods for return must be in as new, and in resalable condition. Do not write on, or mark in way the product packaging, as this will make it unfit for resale, and you may not be refunded.
All returns that are sent back as faulty are tested, and if the item proves not to be faulty, but has not yet been fitted, then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
All returns that are sent back as faulty and have been installed and used, and have no fault found when tested, will not be refunded, and the product will be returned to you.
Goods returned to our showrooms will not be accepted.
We recommend that you take out adequate insurance on any items you send back to us.
Warranty
All products supplied come with a minimum 12 month manufacturer’s guarantee from date of delivery. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer and are not in any way supported by us. Manufacturer’s warranties are passed on in good faith, but we do not support them, and they form no part of your contract with us. If the manufacturer becomes subsequently unable to support the warranty, for any reason (i.e. insolvency) you accept that the additional guarantee is lost.
This warranty does not apply to any defects in the goods arising from wilful damage, negligence, accident or misuse or fair wear and tear, or any use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Suppliers approval.
Warranty for damaged goods will only be effective if the affected goods are reported within 24 hours. It is therefore vital that you check the delivery on arrival for visible damage, the larger items including baths and sanitaryware must be inspected on delivery, and other sealed items such as shower cubicles and smaller sealed boxes to be checked either immediately or within 24 hours.
If any valid claim in respect of any of the goods, is made with regards to their quality or condition in accordance within these terms of supply. The Supplier will be entitled to rectify the goods, or collect and refund. But the will be no further liability from the supplier.
This warranty does not affect your statutory rights as a consumer.
Limitation of Liability
The Sellers liability in connection with any Product purchased through the website is strictly limited to the purchase price of the relevant Product or the replacement cost of the relevant Product. We exclude liability for any loss of income or revenue, loss of business, loss of anticipated savings, or any other consequential loss or damage of any kind however caused, to the fullest extent permitted by law.
The Supplier will use all reasonable endeavours to carry out its obligations within a reasonable period of time but will not be liable to you, for any loss, costs or expenses arising directly or indirectly from any delays in doing so.
Website
Product images are for illustrative purposes only and the goods may differ slightly from the images shown on the website.
The Supplier will attempt to ensure that the information available on the website at any time is accurate. However, the Supplier will not be held liable for any errors or omissions. The Supplier will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these. The supplier will not be bound to supply goods if any pricing errors are found.
All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods. If you should need further information please contact us.
Technical Advice
Midland Bathroom Distributors Ltd is a retailer, and is unable to give technical advice regarding installation or suitability of products. Any technical queries should be directed at a suitably qualified professional. i.e. Corgi registered installer, or a member of the Institute of plumbing.
Severance
If at any time one or more of the provisions of these conditions becomes invalid, illegal or unenforceable in any respect under the law or is held in court to be invalid, illegal or unenforceable the validity and enforceability of the remaining provisions hereof shall not in any way be affected or impaired thereby.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
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