Whilst we are predominantly geared to palletising orders, we appreciate some of our customers would prefer to collect their order.

The benefits of this for you as a customer, is that you can save you the delivery charges, you can have your order at a time that suits you, and you will not need to wait in for delivery.

If you wish to collect from our Birmingham warehouse, you will need to contact us so that a suitable time can be arranged, and we can have your order ready. Please bring the printed order confirmation sheet as ID. This must be the order confirmation that we e-mail to you.

Collection times can be between 10.00am and 4.30pm Mondays to Fridays, and Saturdays between 10.00am and 3.30pm and must be arranged by prior appointment.

If you wish to collect

• Choose the collection option on the order page. You will then receive a confirmation e-mail which will give you your order number.
  
  
• We will send out by post an a confirmation letter to the cardholders address, giving a unique collection ref number.
  
  
• Contact us by e-mail or phone, quoting your order number. We will then arrange with you a suitable time slot for your order to be collected.
  
  
• Your goods will then be made ready for collection, and we can provide directions to our Birmingham warehouse.
  
  
• Print out and bring with you your order confirmation, and also bring in the confirmation letter for ID purposes.
  
  
• If you cannot make the collection slot, please contact us so that we can make alternative arrangements.
  
  
• Adequate assistance will be available for packaging and loading into vehicles.